AT&T is a bleepity bleeping bleep
|
Posted on: July 20, 2010
So, on June 19th, the new
iPhone comes out. I have a first generation iPhone. ; I
have loved it. ; My area is not well covered by 3G so I did not
bother upgrading. ; But, my two year contract is up next month
and just the other day I dropped and cracked my iPhone
screen. ; So, this is a good time to upgrade.
I ordered my new phone via the Apple web site. ; It took me
through a wizard that checked my AT&T account and showed me the
options for upgrading. ; That all went smooth. ; This all
took place on Thursday, June 11, 2009. ; Well, at 11AM on
Saturday, June 13th, something happened to my account. ; On my
account are 4 phones. ; Mine, my wifes and my two oldest
kids. ; My daughter says from the back seat (did I mention we
are on our way to the beach for a week?) "That took them long
enough. ; I got a welcome text from AT&T." ; She has
had her phone since Christmas. ; Later I noticed I had no data
connection. ; Just bars. ; I was getting calls. ; Then
later my wife commented that no one was returning her SMS
messages. ; So, we tried sending some to each other. ;
Nothing. My son sees he got a welcome SMS too. OMG, wtf did
AT&T do?!?!?!?
We are driving (I mentioned that I think) and have time on our
hands, so my wife calls them about it all. ; Sure enough, they
claim that "someone" removed our family unlimited text message plan
from the account. ; Well, that someone would be AT&T. ;
See, I had reduced my iPhone to the lower plan a while back because
I was getting the family unlimited text messaging plan when I added
my kids phones. ; But, the new iPhone only has one data plan
available. ; It's a $30/month unlimited data plan. ;
Apparently, me changing the data plan for the new iPhone that is
not even shipped yet removed all text messaging for my whole
family. ; The lady claims to have it fixed so we hang up.
Time passes and I still don't have and EDGE connection. ; My
daughter tries to send a MMS picture and is blocked. We call
back. ; Apparently the brilliant person my wife talked to the
first time added a pay per SMS feature and NO MMS OR DATA! ;
ARGHHH!!!! ; We tell the lady, "Look, just put it back like it
was on the last bill." ; That worked, we were happy with
that. ; A few minutes later I had data and we could send
pictures again.
So, you would think it is over. ; But, apparently I don't have
voice mail. ; And now I am really wondering what will happen
when I activate my new iPhone this week. ; Be thinking about me
as I am sure it will hose my account again. ; And I leave town
on Sunday to attend Velocity. ;
Please, please, two years from now, when my contract is up, please
let Verizon have the iPhone. ; Our accounts payable people at
dealnews don't like their billing practices, but I have never had a
customer service issue with them and their network is the best
ever.
Some interesting things to note:
- You can't buy or activate an iPhone without a data
plan. ; But, clearly they had mine working without one.
- They turned off SMS for my whole family, but, the first
thing my kids got after they turned it off was an SMS that I
bet they would have charged us for.
- We could not send MMS at all for our whole account after
the new iPhone was purchased. ; It is well known that
AT&T is not allowing MMS on the new iPhone yet. ; Guess
they control this at the account level?
http://brian.moonspot.net/att-and-iphone-is-bad
Home
|
|
TagCloud: blogger
web server
VB
??????
Java
Know U'r TWEAK
GUI
????
Explorer
CGI
Perl
ATL
&
php
BlogRecent Posts
IBM at the US Open - Analyzing Every Volley, Serve and Overhead Smash
SAP?'????RAC 11g R2 ????
Separating Apache logs by virtualhost with Lua
Web Design For Beginners
Web Design Basics - Choosing a Domain Name
How to Hack Nike+ for Automatic Foursquare Check-ins
Work at Home as a Webdesign Freelancer
Utvecklarkonferenser i höst
News on Exadata
Oracle IRM and Sophos DLP Integration
Categories
Web Technologies
Archives
September 2010
August 2010
July 2010
June 2010
May 2010
Sponsors
Partners
|