What If You Could Reduce Service Time By 75%?

Wouldn't it be great if you could reduce service request processing time by 75%? That is what Marsh Insurance achieved


What If You Could Reduce Service Time By 75%?

Posted on: June 29, 2010

Wouldn't it be great if you could reduce service request processing time by 75%? That is what Marsh Insurance achieved with Oracle's industry-leading CRM On Demand. By leveraging Oracle's cloud-based, enterprise grade insurance CRM and analytics, Marsh managers were able to gain new insight into service request volume and aging. Consequently, staff now complete requests within 3 days instead of the previous 12 day average -- increasing customer satisfaction and retention, which is so important in this economy. Congratulations to Marsh on this achievement! Watch Janet Muse, VP of Operations, explain more in this 3 minute video.

http://blogs.oracle.com/crm/2010/06/what_if_you_could_reduce_servi.html
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