So, I told you how AT&T messed up my account when I ordered the new iPhone. ; Well, I go the new one on Friday via FedEx. ; I
What is the problem? AT&T or Apple?
Posted on: July 20, 2010
So, I told you how AT&T messed
up my account when I ordered the new iPhone. ; Well, I go
the new one on Friday via FedEx. ; I then left for Velocity in
San Jose, CA on Sunday. ; The phone was not activated when I
left. ; So, I had to take my old iPhone and my new iPhone 3GS
with me. ; Grrrr. ; On top of that, I had to keep them both
on me because afaik, as soon as the new one started working, the
old one would not. ; Double Grrrrrr.
I was blaming AT&T for this over and over. ; I tried
calling them on Saturday and the guy on the phone said he was
instructed to tell me to go to an AT&T store or an Apple
Store. ; I did not have time to find an AT&T store. ; I
tried the Apple store as we were having dinner right near it. ;
But, the wait was an hour!!! Triple Grrrrrrr. ;
So, on Sunday night, I got this email from Apple:
Dear Apple Customer,
Thank you for your recent Apple Store order. We appreciate your
patience and apologize for the inconvenience caused by the
delay in your iPhone activation.
We are still resolving the issue that was encountered while
activating your iPhone with AT&T. Unfortunately, due to
system issues and continued high activation volumes, this could
take us up to an additional 48 hours to complete.
On Monday, you'll receive an email from Apple with an iTunes
Store credit in the amount of $30. We hope you will enjoy this
gift and accept our sincere apologies for the inconvenience
this delay has caused.
Thank you for choosing Apple.
Sincerely,
Apple Online Store Team
So, whose fault is this? ; Is it Apple or AT&T? ; I had
been assuming AT&T all along. ; But, Apple is giving me the
credit.
On Monday morning, at about 11:30CDT, my phone was activated. ;
That is about 62 hours after I hooked it up to iTunes. ; The
phone is great. ;
I guess I should listen to Louis CK says and just be happy that the
future is here and quit bitching.
http://brian.moonspot.net/att-or-apple-iphone-issue
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